Returns
We accept returns of all unused and unopened products for 30 days following receipt of your order. Simply send it back to us for a refund.
Feel free to call us direct at 021 090 81419, so that our knowledgeable customer support team can help you decide which vaporizer is right for you.
Items Broken in Shipping
All missing and broken items must be reported within 48 hours of delivery. All glass products, components and accessories are not covered under warranty unless the product arrived broken.
All packages that are broken in shipping will be replaced with the same piece or an equivalent piece that has been agreed upon between Vape Mate NZ and the customer. Broken packages must be photographed and documented before a return will be authorized. Vape Mate NZ must be informed of the break within two days of the customer receiving the package.
Please note: For all packages damaged or broken in shipping, we will remedy this issue as soon as we possibly can. Please remain calm and polite throughout the broken items replacement process, being angry about the situation will not speed up the process.
DEFECTIVE PRODUCTS
Returns of any defective products are entitled to a replacement only during the manufacturer’s warranty period and in accordance with the manufacturer’s warranty return policy. Please note that certain manufacturers require that the customer process all warranty claims with the manufacturer directly.
As always, our goal is 100% customer satisfaction.