Contact VapeMate: Get in Touch With Our NZ Team

How to reach us

One channel, so nothing falls through the cracks: email hello@vapemate.co.nz and a real person on our New Zealand editorial team will reply. We are a small, independent outfit rather than a call centre, so we do not run a phone line — putting everything in writing means we can look into your point properly and give you an answer you can refer back to.

To help us help you quickly, tell us which page you are writing about (a link is ideal), which operator is involved, and what you are trying to sort out. If you are reporting a factual error — a bonus that has changed, a payment method that is no longer offered, a payout time that no longer matches reality — a screenshot or a link to the operator's terms gets it fixed much faster.

What we can help with

We are an independent comparison and guide site for New Zealand players. The things we are genuinely useful for are:

• Corrections and updates — a bonus, minimum deposit, wagering figure, licence detail or payout time on one of our pages that looks wrong or out of date. Offshore offers change often, and reader tips are one of the ways we keep the site honest.
• Operator complaints we should know about — if a site we rank has stalled or refused your withdrawal, moved the goalposts on a bonus, or gone quiet on support, tell us. We cannot recover your money, but a pattern of this is exactly the kind of thing that drops an operator down our rankings or off the site entirely.
• Feedback on our reviews and guides — a market we have missed, a question our guides do not answer, or a page that confused you. We would rather hear it than not.
• Press, partnership and general enquiries — media questions, content corrections from operators, and other business matters all go to the same address.

What we cannot help with

This matters, because writing to the wrong place costs you time when you may need an answer quickly. VapeMate is not a gambling operator. We do not run any casino, sportsbook or crypto site, we hold no player funds, and we have no access to your account at any operator. That means we cannot:

• open, close, verify or unlock your account at a casino or bookmaker;
• see your balance, your bets, your bonus status or your KYC documents;
• process, speed up, cancel or chase a deposit or withdrawal;
• release a bonus, reset a password, or change your account limits.

All of the above sit with the operator you played at. Contact their support directly — almost every site runs 24/7 live chat and a support email, usually linked in the site footer or your account dashboard. Quote your account username or ID and keep a copy of the conversation. If the operator will not resolve a genuine dispute, their licensing authority (Malta's MGA, Curaçao's regulator, Anjouan and so on) typically has a complaints process, and the licence details are listed in the operator's own terms. Once you have been through that, feel free to let us know how it went — it feeds straight into our rankings.

How long we take to reply

Expect a reply within two to three business days. We are a small New Zealand team working to NZST/NZDT hours, so messages that arrive over a weekend or a public holiday are picked up the next working day. Corrections that affect accuracy — a wrong bonus or a reported withdrawal problem — jump the queue, because getting the site right for the next reader matters more than tidy inbox order. If your matter is urgent and account-related, please do not wait on us: go straight to your operator's live chat, which is the only channel that can act on your account in real time.

Send us a message

Prefer a form? Use the one below. It is illustrative — a plain static form shown as an example of what to include — so the most reliable route remains emailing hello@vapemate.co.nz directly, which also lets you attach screenshots or links.

Your name

Your email

Your message

Send message

Please do not include passwords, full card numbers or account verification documents. We will never ask you for them, and you should never send them to anyone claiming to be an operator either.