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    Please carefully read our return policy before purchasing. If you have any questions, contact us any time and we will be happy to help

    We accept returns of all unused and unopened products for 30 days following receipt of your order. Simply send it back to us for a refund. 

    Due to the nature of the devices that we sell, we cannot accept returns of any used products (for hygienic reasons). Because of this, we highly recommend researching the product that you are interested in before purchasing. Feel free to call us direct at 0210 887 5492, so that our knowledgeable customer support team can help you decide which vaporizer is right for you.

    MISSING / BROKEN ITEMS

    All missing and broken items must be reported within 72 hours of delivery. All glass products, components and accessories are not covered under warranty unless the product arrived broken.

    DEFECTIVE PRODUCTS

    Returns of any defective products are entitled to a replacement only during the manufacturer’s warranty period and in accordance with the manufacturer’s warranty return policy. Please note that certain manufacturers require that the customer process all warranty claims with the manufacturer directly. 

    As always, our goal is 100% customer satisfaction.